Page Last Updated: 28-Jun-19
Welcome to our 2019 Workshop Registration system. Please read ALL information before registering because there have been MAJOR changes.
NEW for 2019:
To ease site congestion, we are opening registration as follows:
Registration for Thursday workshops opens on June 22, 2019 at 12:00 AM EDT
Registration for Friday workshops opens on June 23, 2019 at 12:00 AM EDT
Registration for Saturday and Sunday workshops opens on June 24, 2019 at 12:00 AM EDT
There is no need to send emails/messages alerting us to issues during the opening hours - the system is monitored and individual emails/messages will not be answered due to time constraints.
Wendy Jensen's basketweaving workshops are popular and many people get shut out every year. For 2019, students may sign up for either Thursday OR Friday, but not both.
If a workshop is full, there will be a wait list. To be added, please email firstname.lastname@example.org with the name of the workshop, day and time (if it's a workshop offered multiple times), and the best email to contact you.
THURSDAY/FRIDAY classes begin at 9:00 AM or 1:00 PM.
SATURDAY/SUNDAY classes begin at 10:00 AM or 2:00 PM (exception - mini workshops and several others).
We will again be collecting baby blankets for Vassar Brothers Hospital NICU - blankets should be cuddly soft and washable, size can vary, but keep them preemie and infant sized please. Please drop off (Building D) through Sunday, 10/20/19, by noon.
We will also be collecting hats, scarves, mittens, and travel sized soaps, shampoos, etc. for Family of Woodstock. Please drop off (Building D) through Saturday, 10/19/19, by 3:00 pm.
You must be at least 18 years old to register. Instructors may allow a minor to take a workshop, but approval from the instructor and workshop manager must be obtained prior to registration. Adults may be required to purchase and attend workshop with minor child.
If you have special needs, please contact the instructor and Workshop Manager prior to registering to discuss the possibility of accommodations during the workshop.
Technical issues? "Clear" your history and browser's cache and try again before contacting us.
Our online registration utilizes payment via debit and credit cards only, no PayPal account money accepted.
NEW-ish! The shopping cart has changed. Once you add a workshop to your cart (Register button), you have 15 minutes to buy it, after which it expires from your cart. Each class added to your cart has its own timer. After 15 minutes, the item (a seat in a workshop) in the cart expires and you have 5 minutes to complete your purchase after which it is added back to inventory, making it available to other shoppers.
Therefore, as workshop seats are added to individual shopping carts, the number of available seats gets reduced to avoid oversale of classes.
Check back to see current availability, because shoppers decide not to complete their purchases. A workshop showing SOLD OUT at 8:05 am, may have a seat available at 8:07 am, depending on the expiring items in everyone's shopping carts. Click REGISTER and that seat gets reserved in your cart for 15 minutes.
Please see "Payments/Refund Information" for more information on transactions.
Seat availability shown on the registration pages is not a guarantee that an actual seat is able to be purchased. If an over sale of seats occurs, the price of the over-sold seat will be refunded in its entirety.
Returning users - Your “account” with the Festival is still active. Use your email address and password to log in. Click the link to recover a forgotten password.
NEW email address? You will be prompted to create a NEW account.
You'll get 2 emails after you complete payment.
Seat confirmations happen within 24-48 hours, but during peak times it may take up to 72 hours. Check your spam folder.
It is your responsibility to keep your confirmation email - we suggest you calendar your workshops so you don’t forget workshop details and show up on the wrong date or time.
If there's a class cancellation or any reason to contact attendees at the last minute, we may not have the email address for the gift or companion attendees. The Purchaser has the responsibility to pass on our communications to the Attendees for whom you've purchased workshops.
If your email address changes or you have questions, contact email@example.com.
As Festival time nears, you will receive a "logistics" email that has almost as much information as this does and it’s a good idea to read the entire email. Always check spam/junk folders before emailing.
"I DIDN'T GET MY E-TICKETS..." - Strict spam blocking on institutional email server (business, .edu, ,org) may prevent you from receiving critical email blasts from MailChimp (e-tickets, logistics notices, etc.). We suggest registering using an email address where you can see messages thought to be spam. Unsubscribing from MailChimp prevents you from getting any email from us, including e-tickets, notices, etc.
Avoid “double booking” classes by reviewing choices before hitting submit. Our system doesn't detect timing conflicts. The Festival is not responsible for the selection of classes and any conflicts that occur; no refunds will be given for such errors.
BUYING FOR OTHERS - The shopping cart feature allows you to purchase more than one seat in a class, allowing you to buy an extra seat and/or purchase one in a different class for a companion. If doing so, make sure the correct email address is associated with the companion taking the class. This will ensure they receive communications regarding their class directly. The Festival is not responsible for incorrect association of email addresses. Finally, by "registering" for a seat, you're registering one person at a time into your cart. For example, to add a friend to a class you just registered for yourself, you'll need to click Register again to add another seat to your cart and fill out their information as the Attendee. Then pay for them both at the same time upon checkout.
SURPRISE and/or GIFT PURCHASES - By checking the GIFT checkbox and providing your own email address, you handle the logistics of the surprise gift as the “Purchaser.” E-tickets are associated with a name and email address of the “Attendee”, one name per email address. If you and your gift recipient will not be arriving together, contact us to make arrangements to get their e-tickets to them. This works to make gift giving easier and the surprises, surprises!
The Festival uses PayFlow, a PayPal processing system. Your bank statement may say SheepWoolNY or DCSWGA. Before initiating a dispute, be aware that disputes can take months to resolve. You will have to register and pay for the class again AND reimburse the Festival for the dispute resolution fee incurred from PayPal. If the dispute is resolved in the Festival's favor, the buyer will be reimbursed for the cost of the original transaction. If the dispute is resolved in the buyer's favor, PayPal will refund the buyer directly. The dispute resolution fee will NOT be refunded.
CANCELLATION / REFUND POLICY - E-mail firstname.lastname@example.org to initiate process.
The countdown begins the second you hit submit.
NO exceptions to the refund policy will be made.
Refunds are issued through the PayPal system.
CAN I SELL/GIFT MY CLASS? Yes, there is a $25 transfer fee invoiced via PayPal before the transfer is completed. The seller remains the “Purchaser” and the buyer becomes the “Attendee.”
How the workshop is marketed is the sole responsibility of the seller - our ONLY involvement is to collect the information from the SELLER about the buyer (name, email, and contact information). The Workshop Manager will NOT communicate with buyers until the seller provides their contact information.
All workshop transfer communications must be directed to email@example.com - emailing any other Festival email address will prevent changes from being made and may affect your refund eligibility. If the $25 fee is not paid, the new owner will not be able to attend the workshop.
CAN I TRANSFER TO ANOTHER CLASS? Yes, as long as it is 45 days (9/2/19) before Workshops begin, registration to the new class is complete and the $25 transfer fee is paid. Refunds for any difference in workshop cost will be issued (less the $25 fee) via PayPal.
NO exceptions to the transfer/sell/gift policy will be made.
THE WORKSHOP EXPERIENCE - BE PREPARED
Check your spam folder regularly.
Workshops are held in Building D, and in tents outside of Building D, and a few other buildings on the grounds of the Dutchess County Fairgrounds in Rhinebeck, NY. Locations are listed in the class description, but can change. Classes held in tents usually are workshops that use water, but other types of classes may be held in tents, as needed. The "floors" in the tents are usually concrete/blacktop pads, which should be taken into consideration when choosing footwear.
Classes in Building D are held in “rooms” created by a pipe and drape system. There are no hard walls between classrooms and there is no soundproofing in either Building D or classes held in tents. Noise from adjacent classes should be expected.
Heat is supplied to Building D and tents by forced hot air space heaters. We advise students to dress in layers so that they may add or subtract clothing layers for their comfort.
Some workshops involve long periods of standing, sitting, or having your hands in and out of water. If this is an issue for you, contact the instructor.
Direct specific questions regarding the details of your workshop to the instructor prior to registering.
Each workshop states the proficiency level a student needs to be before registering. Do not register for an advanced class if you are a beginner. Contact the instructor if you’re unsure.
Children, of any age, are not allowed to accompany parents to classes. No babies, no toddlers, no grandchildren, no children. We love kids, but it's not fair to other students, so please be considerate.
THE WORKSHOP FEE INCLUDES....
Material fees which can vary widely and affects the price of the workshop, so if you think the cost of the class is high, check the material fee.
Entry Tickets through the gates: E-TICKETS - only needed for SATURDAY or SUNDAY
The "Courtesy e-tickets*" are emailed approx. two weeks prior to the Festival and are needed for entry onto the fairgrounds for Saturday and Sunday. Avoid last minute issues and print as soon as they are received. Once sent, the e-ticket is the responsibility of the student. If lost, an admission ticket to the festival can be re-printed. If you cannot do it, admission will need to be purchased and will not be reimbursed.
* E-ticket availability is contingent upon agreements with the Dutchess County Fairgrounds and are subject to change at any time.
Instructor Illness Clause: It may be necessary to cancel a class or several classes due to instructor illness or travel delays and other circumstances not under the control of the Festival. Should this occur, the Festival will make notification, as soon as possible, by email or via mobile/home telephone number, if provided. Students will have the option of participating in another scheduled class, providing there is a place available OR a refund for the class will be given. No other compensation will be provided. The Festival WILL NOT BE RESPONSIBLE for travel or hotel fees incurred by the student or any other fee related to the cancellation. If the student opts for a replacement class, no refunds will be issued..
Any problems or questions should be directed to the Workshops Coordinator, Karen Santucci, at firstname.lastname@example.org. Emails are answered during normal business hours (EST) Monday-Friday.
October will be here before you know it!!
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